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Durham Constabulary

Aiding and abetting “Altogether Better Policing”

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Project Overview

Client Durham Constabulary
Project Value £1m per annum
Expertise Facilities Management
Sector Bluelight
Timeline August 2010 - September 2019
Location England - North
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Project summary

Built on a trusted, long-term relationship, we have consistently reduced costs, and improved response times, in support of Durham Constabulary’s delivery of “Altogether Better Policing” through the provision of planned, and response, fabric, mechanical and electrical maintenance services. Our expertise, which is supplemented further in the supply of grounds maintenance and environmental services, effectively orchestrated from a 24/7/365 Helpdesk Service, ensures Durham Constabulary’s dispersed estate, comprising 40 buildings spread across 35 sites, is fully operational, well maintained and functioning effectively.

The detail

Our added value services, featuring the 90% completion of first time fixes, have been delivering lasting impact to Durham Constabulary since 2010. Across 35 sites, encompassing 40 buildings, including the state-of-the-art, 5,650m2 Headquarters, Durham Constabulary’s estate, and portfolio, is wide and operationally varied, incorporating custody suites, police stations and recreational facilities.

As a measure of our lasting relationship, we relocated our North-East operations to Durham, taking up residence in the Framwellgate Moor Police Station, in a move that served to prevent the permanent closure of this station.

Built in 1980, we refurbished the building and converted an unused garage into a general office, positioning us closer to a key client, and retaining the Constabulary’s presence in the heart of the community, which it serves. Our dedicated on-site team, providing mobile maintenance, draws upon directly employed building fabric, mechanical and electrical maintenance engineers managed centrally from our local Helpdesk facility. Targeted PPM services for critical areas and 24/7/365 emergency response represent notable features of our cohesive solution.

Project Gallery

"The customer service provided by GRAHAM and their understanding of client requirements has always been of a high standard, largely due to the professional and helpful nature of key staff attached to the contract"

Michelle March, Head of Estate - Durham Constabulary