The detail

A dedicated Contract Management Team, inclusive of 3 x on-site experienced multi-skilled Engineers, supported by teams of FM Mobile Operatives, ensures the seamless delivery of Hard FM and Lifecycle Services for the patients, staff and visitors of the Hunter Health Centre, Houldsworth Health Centre and Kilsyth Health Centre. A 24/7/365 Helpdesk Service, and CAFM solution with B2B access, servicing over 120 calls per month, provides comprehensive contract accountability and the highest levels of end user satisfaction. Innovative procedures have also been implemented to streamline delivery, including enhanced B2B capacity, which allows the client to produce their own WO reports.

Reflecting the new buildings’ status as the heartbeat of their local communities, we have considerably invested in the local catchment area, employing high-calibre colleagues (x 4) from within, providing 23 work experience opportunities and donating two working days of operative resources to support local charity initiatives to date. Validating the calibre of our performance, we were awarded a 25-year HUB South East NHS Lothian Contract for three new health centres in Edinburgh in August 2017.